You may return any un-opened product (excluding any heat-sensitive product, which is non-returnable) within 14 calendar days of receipt. You must request a return authorization from us via email (firstname.lastname@example.org) or phone (910-350-0454). After 15 days, there is no refund available.
All returns must be sent by the customer. We reserve the right to refuse a refund if there is suspicion of abuse or fraud. In the event of special circumstances, we also reserve the right to charge a restocking fee of 15% and a handling fee of $8.00.
Please include your Name, Address, daytime phone number and reason for return along with your product. Mail returns to: The Green Pharmacy 803 S. College Road, Suite D Wilmington, NC 28403 We will credit your account within two weeks of receipt.
Please note that customers are responsible for the postage on return items. Also, if an order was shipped to you at no charge and is returned your credit card will be charged shipping.
We will be happy to fill international orders; however, please understand that we have no control over your country’s customs and therefore cannot be responsible if they do not allow your order to enter the country. Your country may apply a customs surcharge / tax on imported products. All tariffs, taxes, additional shipping charges, custom fees or any other additional charges incurred during transfer are the responsibility of the customer.
We are not responsible for your country’s customs department or their actions — we can only guarantee that the order is properly shipped. Therefore, all orders shipped out of the US are final. Also, due to an increase in overseas credit card fraud, we require all new customers outside of the USA to fax a copy of the front and back of the credit card to be used, along with a signed note authorizing us to charge the card and ship the merchandise to the address indicated on the order. You need only do this on the first order.
The fax number is 01 910 452 9982.
No returns are accepted on international orders and we do not issue refunds for confiscated products.